BT EXCHANGE TRAINING E-LEARNING
More than 3000 telephone exchange buildings needed to be audited for compliance purposes and more than 1000 people trained. BT were looking for a simple way to provide their technicians with a visual example of an exchange and an online facility for deployment. User completions needed to be tracked with a simple reporting template.
Working alongside our Geo-Environmental Team, IKM Digital Solutions developed a bespoke E-Learning package for BT. We modelled an illustrative example of a telephone exchange in 3D and used this to overlay significant points of concern and areas the technicians would need to pay special attention to.
An online portal that the technicians could access from mobile technology while onsite was built and branded for BT with a simple to use reporting system for user completion status, grade and feedback on the effectiveness of the E-Learning. Working as an integrated team, the Geo-Environmental and Digital Solutions teams saved our client a considerable sum of money and increased the effectiveness of technician working patterns by training them before they went to site.